Who You’ll Work With What You’ll Do Lead end-to-end implementations of AJO including solution design, configuration, and optimization.Partner with clients to define use cases, customer journey strategies, and key performance indicators (KPIs).Configure and manage AJO campaigns across all execution types including triggered (event-based), batch and blast campaigns as well as segmentation, and real-time personalization.Design journey logic including suppressions, branching, and A/B testing opportunities to inform optimizations.Support source and destination integrations with AJO, including connections within AEP as well as external applications.Collaborate with marketing, IT, and analytics teams to ensure seamless data flows and omnichannel engagement.Guide best practices for privacy compliance (GDPR, CCPA, HIPAA) and data governance within AJO.Conduct workshops and training for client teams on AJO capabilities, analytics, and journey orchestration best practices.Support campaign performance analysis and recommend strategies for continuous optimization.Act as a trusted advisor, helping clients maximize their investment in AJO and AEP. 5+ years of experience in marketing automation, customer journey orchestration, or related fields.Strong expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP), including:Data ingestion and profile unification.Segmentation and real-time event-based triggers.Cross-channel message delivery (email, SMS, push notifications).API-based integrations with external systems.Experience working on large-scale customer engagement strategies.Strong understanding of data privacy, compliance regulations, and security best practices.Knowledge of Adobe Experience Cloud products, such as Real-Time CDP, Campaign, Marketo and/or Target, is a plus.Experience with Adobe Journey Optimizer B2B Edition and Campaign Orchestration within AJO is a plus.Familiarity with REST APIs, JSON, Postman and/or Pipedream and cloud-based data platforms is beneficial.Bachelor's degree in Marketing, Computer Science, Information Systems, Business, or a related field.Adobe Certified Expert – Adobe Journey Optimizer (preferred but not required).Strong client management and communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders.Problem-solving mindset with a focus on delivering measurable business impact.Ability to lead and mentor junior consultants in AJO best practices.Comfort in fast-paced, dynamic environments with shifting client needs.Passion for continuous learning and staying updated on the latest Adobe innovations. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: [email protected].
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