Role: AI Architect Agentic Workflows & Customer Journey Reporting into the Customer Journey AI team, you will design the blueprints that allow autonomous, goal-oriented AI agents to execute complex, end-to-end workflows across all customer touchpoints-including digital portals, the Spectrum TV App, conversational IVR, messaging, and retail/field operations. You will build the framework that transitions our customer experience from static chatbots to proactive, autonomous agents capable of real-time reasoning, tool use, and safe backend integration. Unlike a traditional data science role, this architect focuses on multi-agent systems, real-time tool use, and safety guardrails to ensure autonomous agents can safely resolve customer issues (like billing disputes or network troubleshooting) without human intervention. Telecom Domain Knowledge: Prior experience working with telecommunications customer data models, billing systems (Amdocs, CSG), or network operations.
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