AI Knowledge Architect

You will work closely with CommOps frontline teams to deeply understand their customer requirements and collaborate with engineering and product teams to build knowledge that optimizes segmented customer experience. AI Knowledge authoring: Author and structure prompt-aware content for AI agents to ensure the AI provides accurate, empathetic responses without hallucinations. Decide where the AI does not need any additional content, where it needs some context, where it can pull data from upstream systems for context and where it needs a lot of details, and tailor knowledge accordingly. Experience of working with leading LLMs (e.g., GPT-4, Claude, Gemini) and Gen AI concepts like RAG, Agentic AI, chain-of-thought prompting, decision flows, AI reasoning, etc Excellent collaboration skills with both technical (e.g., product managers, engineers, data scientists, and UX teams) and non-technical stakeholders Systems thinking, especially ability ejhgcto identify downstream implications of knowledge gaps and judgment around edge cases, ambiguity, and exception handling Strong business acumen and customer understanding; exposure to cognitive sciences is a plus Analytical mindset with attention to precision and clarity; ability to read latency and accuracy logs to see where the AI "got lost" in the knowledge base Understanding of semantic precision in the AI context Ability to thrive in a fast-paced, ambiguous environment Experience in Operations or program management is a plus Experience of working on human-computer interactions is a plus Exceptional verbal communication skills Familiarity with SQL, Python, JSON, etc is a plus What moves us, moves the world - let's move it forward, together.

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