Amazon Connect - Senior Architect

At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose. As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. 5+ years of experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies.3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals.Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIsExcellent problem-solving skills and ability to troubleshoot complex technical issues.Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.Active AWS certifications or ability to achieve relevant certifications upon hire.Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.Familiarity with Salesforce Service Cloud and/or ServiceNow.Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs.Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents). From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: [email protected].

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