Architect I

Summary: Location: Louisville, KY Work Mode: Onsite Responsibilities: - Partner with business stakeholders and Product Owners to understand business needs, objectives, and challenges. - Conduct requirement gathering sessions, workshops, interviews, and business process analysis. - Translate business requirements into functional requirements, user stories, process flows, and acceptance criteria. - Analyze current-state business processes and identify opportunities for Salesforce-based improvements. - Collaborate with Salesforce Architects, Developers, QA, and Product teams to define effective solutions. - Create and maintain BRDs, FSDs, user stories, process maps, gap analysis, and data mapping documents. - Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. - Facilitate stakeholder demonstrations, solution reviews, and validation sessions. - Coordinate User Acceptance Testing (UAT) and obtain business sign-off. - Perform impact analysis for enhancements and change requests. - Support requirements related to data migration, integrations, reporting, dashboards, and Salesforce functionality. - Work with technical teams to ensure solutions align with business requirements and Salesforce best practices. - Ensure appropriate governance, security, compliance, and regulatory requirements are considered. - Act as the primary liaison between business, product, and technical teams throughout the project lifecycle. - Work effectively with distributed onsite and offshore teams. Requirements: - Minimum 5 years of experience in Business Analysis / Business Systems Analysis. - Strong experience working with Salesforce in a Business Analyst/BSA capacity. - Proficiency in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Experience with Salesforce Reports & Dashboards, Security Model, Lightning Experience, and Salesforce Flow. - Familiarity with AppExchange solutions. - Skills in requirements elicitation and analysis, user story creation, and acceptance criteria. - Experience in business process mapping, gap analysis, and functional documentation. - Strong stakeholder management and UAT coordination skills. - Proficiency in Agile/Scrum methodology, Jira, and Confluence. - Experience with Visio, Lucidchart, or similar process-mapping tools. - Strong communication, presentation, analytical, and problem-solving skills. Preferred Skills: - Salesforce Administrator Certification. - Salesforce Business Analyst Certification. - Experience with Salesforce REST/SOAP APIs and integrations. - Knowledge of Salesforce CPQ, Marketing Cloud, MuleSoft, or Data Cloud. - Healthcare/Payer domain experience. - Experience working with onsite/offshore delivery teams. - Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.