Architect, Planning and Analysis

Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. Verint's Architect is responsible for driving the technical roadmap and direction in all aspects of the development of platforms and applications. They work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes and they provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and quality of the solutions developed by the team and lead the implementation of new solutions. Drive the technical architecture, design, and development of various product lines. 8 years' experience in software design and development, including experience providing architecture or technical leadership for complex enterprise SaaS products.5 years experience with Cloud-native architecture and data pipelines using Docker, Kubernetes, Terraform, Apache Kafka, Zookeeper, Redis, or similar technologies5 years experience with relational and NoSQL databases (Postgres, DynamoDB and others)Familiarity with application monitoring, infrastructure monitoring, and log aggregation tools like Datadog5 years experience leading full-stack software development efforts as part of the architect's responsibility, including backend services, APIs, frontend applications, and operational considerations for scalable SaaS products.5 years hands-on development experience with Java and/or NodeJS for designing and implementing scalable backend services, APIs, and enterprise application components, with the ability to provide technical guidance across full-stack implementation decisions.5 years experience designing or developing modern frontend applications using ReactJS, including the ability to guide frontend architecture, maintainability, performance, and user experience considerations.Familiarity with leveraging AI-assisted development tools and guiding responsible AI adoption in software architecture, engineering workflows, code quality practices, testing, documentation, and developer productivity improvements.4 years experience designing integrations across enterprise systems using APIs, event-driven patterns, messaging platforms, data synchronization, and workflow orchestration to support complex operational processes.5 years experience designing and developing multi-tenant SaaS applications on AWS, GCP, or Azure, including tenant isolation, scalability, security, performance, observability, and operational support considerations.5 yeras experience designing resilient SaaS services that support mission-critical customer operations across multiple tenants and geographies.4 years experience designing data models, reporting structures, analytics capabilities, or operational data flows that support workforce planning, performance visibility, compliance needs, and business decision-making.4 years experience establishing architecture standards, documenting technical decisions, guiding design reviews, and aligning engineering teams around architectural direction.Ability to work with minimal supervision and willingness and ability to act independentlyStrong troubleshooting skills with respect to process, technology, software builds, and software releasesExperience with Agile and DevOps methodologiesSuccessful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulationsExperience designing or supporting enterprise workforce management, back-office operations, scheduling, forecasting, capacity planning, work allocation, employee self-service, operational workflows, or reporting capabilities.

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