Architect, Technical Writer

Position: Knowledge Architect Essential Duties and ResponsibilitiesAccountabilities1. Knowledge architecture and governance: Maintain the organisation's knowledge architecture to improve findability, consistency and reuse. Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.2. Strategic knowledge hub / library ownership: Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self‑serve. Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.Key Internal Stakeholders & RelationshipsCLT and wider leadershipGrowth enablement teamOperations leaders and delivery teamsSubject matter expertsDigital / IT / Data teamsCommunications, Marketing and Legal, Compliance and Information SecurityKey External Stakeholders & RelationshipsTechnology and knowledge platform vendors (where applicable)Partners and supply chain (for shared playbooks and ways of working, where appropriate)Industry networks / professional bodies (knowledge management best practice)Qualifications & Experience EssentialExperience in knowledge management, information architecture, content strategy or a closely related discipline.Proven ability to design and implement content models in a complex organisation.Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.Strong understanding of content governance, quality assurance, version control and information lifecycle management.Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.Experience using data and analytics to measure knowledge adoption and improve content health and user journeys.Excellent written communication and editorial skills, with a focus on clarity, accuracy and usability.Strong facilitation skills: able to run workshops to define structures, agree standards and capture knowledge.Systems thinking and attention to detail, with the ability to design simple experiences for complex information.Stakeholder management and influencing skills, able to drive adoption in a matrix environment.Comfort with digital tools and working with product/IT teams to translate requirements into platform changes.Degree or professional qualification in information science, knowledge management, library science, content strategy, UX, communications or a related field, or equivalent experience.DesirableKnowledge of the sales lifecycle and how enabling assets support pipeline development and conversion.Experience or knowledge of public sector bidding, including bid evaluation/scoring and the knowledge requirements of tender responses.Maximus CompetenciesIndividual competencies: Embraces Respect | Partners Effectively | Creates Innovative Solutions | Focuses on the Customer | Demonstrates Compassion | Takes…

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