Role: The CCaaS Architect is responsible for designing, delivering and evolving enterprise Contact Center as a Service solutions on modern cloud platforms including Amazon Connect. This position leads architecture across Discovery, design, delivery and hypercare phases, and serves as the senior technical authority for HCLTech CCaaS engagements globally. Architecture and Solution Design Own end-to-end architecture for CCaaS transformation programs including voice, digital, AI and integrations. AI, GenAI and Voice Bot Enablement
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