Client Solution Architect

Responsibilities

As a Client Solution Architect, you will take charge of managing the changes across comprehensive solutions and oversee the end-to-end solution design, ensuring a smooth transition to production for both existing large clients and new partnerships.

Implementations

Design individualized solutions that align with the client's and Acxiom's overarching business strategy and technical vision. Maintain open communication with clients and keep them updated on the implementation progress. Take ownership of the comprehensive solution design and provide technical oversight until full deployment. Existing Clients

Engage with clients to consult on proposed changes, process improvements, and any inquiries regarding client data. Function as the technical Subject Matter Expert in at least two components, while possessing a working knowledge of all solution components. Offer solution consulting to clients, while creating and updating a roadmap for future enhancements. Solution Delivery & Design

Lead and support projects for both existing and new Acxiom clients, managing ongoing consulting and enhancement efforts. Design and implement scalable solutions that are aligned with client objectives and Acxiom's overall vision. Transform business requirements into high-quality designs that meet all functional, technical, and operational needs. Gather stakeholder requirements and convert them into actionable processes and solution plans. Assess solution approaches based on cost, compatibility, usability, and scalability factors. Solution Architecture & Ownership

Ensure the accuracy, quality, integrity, and long-term sustainability of client solution architecture. Develop and maintain client solution roadmaps that incorporate technical directions and standard Acxiom components. Consistently ensure that solutions meet performance expectations and service level agreements (SLAs). Client Engagement & Communication

Engage with clients using a consultative approach to guide their solution strategy and execution. Effectively communicate with mid to senior-level stakeholders, adjusting messaging for technical and non-technical audiences. Translate complex technical concepts into clear business value and outcomes. Proactively identify potential obstacles and recommend solutions that balance client needs with feasible business objectives. Technical Leadership & Execution

Provide technical leadership across all implementations, enhancements, modifications, and issue resolution efforts. Lead design creation and planning processes with minimal guidance from senior architects. Act as a self-directed contributor throughout projects and significant organizational changes. Collaborate with cross-functional teams to drive process improvements, research, and optimize solutions. Support & Issue Management

Deliver Tier 3 technical support, including researching and resolving complex solution issues. Monitor project and enhancement progress to pinpoint risks, challenges, and opportunities for optimization. Process Improvement & Standards

Foster adherence to Acxiom's standards, methodologies, and best practices. Identify and spearhead process improvements that enhance efficiency and client value. Maintain extensive knowledge of Acxiom Delivery Methodology, including design, project management, and change management. Organizational & Product Knowledge

Develop expertise in Acxiom's organizational structure, tools, Delivery Methodology, and Solution Center Framework. Stay abreast of Acxiom's products, services, and industry trends to align client requirements with available solutions. Share best practices and lessons learned with other teams. Provide constructive feedback to product and business groups to enhance offerings and cater to evolving client needs. Leadership & Collaboration

Exhibit leadership during implementations and major projects. Mentor and guide team members involved in solution delivery. Partner with account management and internal teams to communicate solution value and foster client success. Pre Sales Support

Support pre-sales efforts including solution scoping, estimation, and feasibility evaluations. Supervisory Responsibilities

This position does not entail direct reports but provides mentorship to less experienced team members.

Qualifications

Required

At least 2 years of experience in technical or architect roles. At least 2 years of experience in database, direct, or interactive marketing environments. Minimum 2 years of experience in a client-facing role. At least 2 years of experience with change management processes. Preferred

A minimum of 4 years of experience with Acxiom. Location

Primary Work Location: Homebased - Conway, Arkansas

Equal Opportunity Statement

Acxiom is an equal opportunity employer and does not discriminate in any aspect of employment based on race, color, sex, age, religion, national origin, military status, disability, sexual orientation, gender identity, or other protected statuses.