Client Success Architect

Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.Sign up now at and let the opportunities come to you.What You’ll DoRefine and scale core customer success processes, including onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviewsPartner with customers and internal stakeholders to drive product adoption, demonstrate value realisation, and identify expansion opportunitiesLead customer advocacy initiatives such as case studies, reference calls, and participation in customer advisory boardsRepresent our customer success stories and best practices at industry events, panel discussions, and webinarsCollaborate with Sales, Product, and Support teams to deliver a seamless customer experience and resolve escalations effectivelyProvide customer-led feedback on product enhancements and feature requestsTravel within the US for on-site customer meetings, training sessions, and key industry eventsWhat You’ll Bring Bachelor’s degree, or equivalent combination of education and experience in pre‑sales or customer success within Security, Cloud, or Network Systems5+ years of experience in a Sales Engineering or Customer Success roleProven success in building executive relationships and driving strategic account planningBroad technical knowledge across risk visibility and prioritisation, cloud architecture, networking, security, and IT transformationStrong understanding of solution architecture and design across both on‑premise and cloud environmentsExperience managing complex customer life cycles, from onboarding through to renewal and expansionA consultative, proactive, and outcome‑focused approach to customer engagementDisclaimer: Calyptus uses an automated assessment tool that scores applicants.#J-18808-Ljbffr

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