Customer Architect

Florida, North Carolina, South Carolina, New York, New Jersey, MassachusettsAt Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!Job Summary:The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!Job Duties and Responsibilities:Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs.Present technical knowledge of architectural designs including integration approaches.Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.Manage customer portfolio of tickets, resolutions, and product enhancement requests.Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations.

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