About the Role The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. Leads onboarding execution and definition of customer success plan Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers. Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth. Accountable for additional Falcon Flex consumption within a defined sales territory Drive strategic Flex adoption and planning across enterprise accounts Partner with customers to develop and execute adoption roadmaps aligned with their security objectives Monitor and analyze Flex usage patterns to identify risks and opportunities Gain and maintain expert-level knowledge of the company's products and services, with advanced knowledge in the presentation of the Falcon Flex model. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.
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