CX Architect with strong Conversational AI expertise - W2 ONLY

This role will focus on building scalable conversational platforms, enhancing customer interactions, and driving automation using AI technologies. Key Responsibilitie sDesign and architect Conversational AI solutions including chatbots, voice bots, and virtual assistantsBuild and implement end-to-end conversational systems integrating NLP/NLU capabilitiesDevelop, test, and optimize AI agents for customer engagement and automationCollaborate with business stakeholders to translate CX requirements into technical solutionsLead system design for AI-driven customer experience platformsEnsure scalability, performance, and reliability of conversational systemsIntegrate conversational AI with backend systems, APIs, and enterprise applicationsDefine best practices for conversation design, dialog flow, and intent modelingConduct testing, validation, and continuous improvement of AI models and agent s Required Skills & Qualificatio ns10+ years of experience in software development / solution architectureStrong hands-on experience with Conversational AI platformsExperience with Natural Language Processing (NLP) / Natural Language Understanding (NLU)Expertise in building and deploying chatbots and voice-based assistant solutionsExperience in designing AI-driven customer experience systemsProgramming experience in Python, Java, or Node.jsStrong understanding of APIs, microservices, and system integrationsExperience with AI/ML frameworks and too

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