CX Architect with strong Conversational AI expertise - W2 ONLY

JD:

We are seeking a CX Architect with strong Conversational AI expertise to design and build next-generation customer experience solutions. The ideal candidate will have hands-on experience in designing, developing, and testing conversational agents and AI-driven systems across enterprise environments.

This role will focus on building scalable conversational platforms, enhancing customer interactions, and driving automation using AI technologies.

Key Responsibilitie

sDesign and architect Conversational AI solutions including chatbots, voice bots, and virtual assistantsBuild and implement end-to-end conversational systems integrating NLP/NLU capabilitiesDevelop, test, and optimize AI agents for customer engagement and automationCollaborate with business stakeholders to translate CX requirements into technical solutionsLead system design for AI-driven customer experience platformsEnsure scalability, performance, and reliability of conversational systemsIntegrate conversational AI with backend systems, APIs, and enterprise applicationsDefine best practices for conversation design, dialog flow, and intent modelingConduct testing, validation, and continuous improvement of AI models and agent

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Required Skills & Qualificatio

ns10+ years of experience in software development / solution architectureStrong hands-on experience with Conversational AI platformsExperience with Natural Language Processing (NLP) / Natural Language Understanding (NLU)Expertise in building and deploying chatbots and voice-based assistant solutionsExperience in designing AI-driven customer experience systemsProgramming experience in Python, Java, or Node.jsStrong understanding of APIs, microservices, and system integrationsExperience with AI/ML frameworks and too

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Preferred Ski

llsExperience working in telecom / customer experience domainsExposure to contact center platforms or CX transformation initiativesExperience with GenAI / LLM-based conversational systemsFamiliarity with cloud platforms (AWS/Azure/G

CP)