We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Role: D365 Architect – AI Transformation (Field & Case Management) What You'll Do: Lead architecture design for AI led D365 Customer Service (Case Management) & Contact Center solutions.Design end-to-end solution architecture incorporating AI agents harnessing Copilot, Power Platform AI Builder, and Azure AI Foundry for automation, decision support, and case resolution.Design and implement integrations between D365, AI/ML platforms, and external systems.Architect conversational and autonomous AI agents for:Case triaging and routingField service scheduling and optimizationKnowledge retrieval and recommendationsCollaborate with data scientists and AI engineers to operationalize ML models within D365 workflows.Define data architecture, governance, and security models for AI-enabled systems.Ensure scalability, performance, and compliance of the solution.Provide technical leadership to development teams and guide best practices.Evaluate and recommend tools such as Azure AI, Copilot, and Power Platform components.
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