Design Lead/Architect, Manhattan Active Order Management

General Information

Job Title: Design Lead/Architect, Manhattan Active Order Management

Primary Job Location: United States (Remote)

Location Flexibility: Remote, US based

Employment Type: Contract, 12 months (renewable), full-time hours. Full-time employment with Fulfillment IQ Inc. is also available.

Hiring Timeline: Immediate

Reporting Line: SVP, Enterprise Systems

Application Deadline: Open until filled

Eligibility: Open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

You will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active Order Management, embedded in a large, multi-customer program. The core of the job is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The role works US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America.

Mandate:

Lead functional solution design for Manhattan Active Order Management implementations and template enhancementsRun Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extensionProtect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionalityTranslate approved designs into clear configuration requirements and extension specificationsGuide configurators and extension engineers, and support testing through go-live and stabilization
Must-Have Qualifications:

Technical: 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementationTechnical: strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)Technical: designing across complex integrations, with a working understanding of APIs and extension development and their functional implicationsFunctional: deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysisShould have experience in customizing and implementing Order Management system to support various modules, such as but not limited to, Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery functionalities. Experience in Inventory Hub module in MAO.Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.Functional: supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutionsLanguage: professional working proficiency in English, written and spoken. Spanish is a plus.
Key Responsibilities:

Functional Architecture and Solution Design

Translate business requirements into documented functional designs and solution specificationsEvaluate options across standard functionality, configuration, process adjustment, integration, and extensionEnsure end-to-end consistency across warehouse management, order management, and surrounding applicationsGlobal Template Development and Governance

Contribute to continuous development of the global Manhattan Active templateApply design principles, configuration guardrails, and architecture standardsSupport functional change requests, impact assessments, and the template roadmap; escalate deviationsConfiguration and Development Support

Write configuration requirements and extension specifications from approved designsReview configuration approaches and technical designs against intended business processesAssess impact of enhancements across MAO, integrations, reporting, and extensionsTesting, Deployment, and Knowledge Transfer

Define functional acceptance criteria and critical end-to-end test scenariosSupport QA, SIT, and UAT; drive functional issue resolution through go-live and stabilizationFacilitate design workshops, document decisions, and coach super users and configurators
Why You Will Love Working Here:

At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Compensation and Benefits:

Compensation is competitive and based on experience. Contract engagements are paid at an agreed hourly or daily rate; full-time roles are paid a base salary in USD. We discuss compensation openly at the first screening call.

United States

The benefits below apply to full-time employees of Fulfillment IQ Inc. Contractors are engaged on a fixed-term contract rate.

Health and Wellness

Comprehensive medical, dental, and vision coverage for you and your familyEmployee wellness programs where applicableTime Off

Competitive paid time off, sick leave, and public holidaysFlexible leave policies that respect local labour standardsRetirement and Financial Security

Employee stock options (ESOP), where applicableProfessional Growth

Dedicated learning and development budget, with support for skills, leadership, and career progressionFlexible Work

Remote and hybrid work options, flexible hours aligned to role and client needsAdditional Perks

Equipment and workstation allowances, internet and business travel reimbursements, team events and offsitesWork Authorization and Sponsorship:

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship, now or in the future.

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact [email protected].

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. In line with the Americans with Disabilities Act (ADA) and applicable state and local law, reasonable accommodations are available on request at any stage of recruitment and assessment. Contact [email protected] and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available at here. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. Questions: [email protected].

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube

Remote

Skills:
Acceptance Testing, Application Programming Interface (API), Automation, Budgeting, Business Processes, Change Requests/Orders, Coaching, Compensation and Benefits, Computer Workstations, Consulting, Customer Relations, Design Document, Embedded Systems, English Language, Functional Requirements Document (FRD), Gap Analysis, Knowledge Transfer, Leadership, Logistics, Options Analysis, Order Management, Problem Solving Skills, Quality Assurance, Reimbursement, Requirements Management, Risk Management, Spanish Language, Supply Chain, Technical Delivery, Technical/Engineering Design, Test Design, Test Scenario, Testing, Third-Party Logistics (3PL), Warehousing, Willing to Travel

Fulfillment IQ