Design Lead​/Architect, Manhattan Order Management

Position: Design Lead/Architect, Manhattan Active Order Management General InformationJob Title: Design Lead/Architect, Manhattan Active Order ManagementPrimary Job Location: United States (Remote)Location Flexibility: Remote, US basedEmployment Type: Contract, 12 months (renewable), full-time hours. Full-time employment with Fulfillment IQ Inc. is also available.Hiring Timeline: ImmediateReporting Line: SVP, Enterprise SystemsFinal date to receive applications: Open until filledEligibility: Open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.About Fulfillment IQ (FIQ)Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.Role Overview You will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active Order Management, embedded in a large, multi-customer program. The core of the job is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The role works US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America.MandateLead functional solution design for Manhattan Active Order Management implementations and template enhancementsRun Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extensionProtect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionalityTranslate approved designs into clear configuration requirements and extension specificationsGuide configurators and extension engineers, and support testing through go-live and stabilizationMust‑Have QualificationsTechnical: 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementationTechnical: strong, hands‑on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)Technical: designing across complex integrations, with a working understanding of APIs and extension development and their functional implicationsFunctional: deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysisShould have experience in customizing and implementing Order Management system to support various modules, such as but not limited to, Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery functionalities. Experience in Inventory Hub module in MAO.Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.Functional: supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutionsLanguage: professional working proficiency in English, written and spoken. Spanish is a plus.Key Responsibilities Functional Architecture and Solution DesignTranslate business requirements into documented functional designs and solution specificationsEvaluate options across standard functionality, configuration, process adjustment, integration, and extension Ensure end‑to‑end consistency across warehouse management, order management, and surrounding applicationsGlobal Template Development and GovernanceContribute to continuous development of the global Manhattan Active templateApply design principles, configuration guardrails, and architecture standardsSupport functional change requests, impact…