Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale.Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services.Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions.Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience.Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders.Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization.Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance.Apply hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes. The Customer Experience (CXO) team is DT - US first line of contact with personnel. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600 to $200,600.
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