Dir. Services Architects

**Why UKG:** At UKG, the work you do matters. Because at UKG, your work matters-and so do you **About the Team:** Our Services Architect team helps customers turn business goals into practical outcomes. You will: Lead and coach Service Architects to create clear, high-quality service strategies for complex customer engagements Partner with sales, services, product, and delivery leaders to align solution approach, services scope, risk, and customer outcomes Review customer requirements and translate them into implementation strategies, staffing models, timelines, and service recommendations Build repeatable methods, tools, and governance that improve consistency, speed, and quality across service design work Use data and team feedback to improve win rates, project readiness, and delivery success Support executive-level customer conversations by explaining service approaches, tradeoffs, and value in simple business terms **Basic Qualifications:** + Experience leading teams that design services, solutions, or implementation strategies for enterprise software customers + Experience partnering across sales, consulting, and delivery functions to support complex customer opportunities + Experience presenting recommendations and influencing decisions with senior leaders and customers + Bachelor's degree or equivalent practical experience **Preferred Qualifications:** + Experience with workforce management, human capital management, payroll, or adjacent enterprise software solutions + Experience creating operating models, governance, and quality standards for solution design or service architecture teams + Experience improving pre-sales to delivery handoffs and reducing implementation risk + Experience working in a fast-paced, matrixed organization **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.

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