Dynamics 365 CCaaS & Copilot Studio Architect

Our client, New York Technology Partners, is seeking the following. Apply via Dice today! The Dynamics 365 CCaaS Architect is responsible for the end-to-end architecture and technical design of Microsoft-based Contact Center as a Service (CCaaS) solutions. This role leverages the Dynamics 365 ecosystem, including Customer Service, Omnichannel (voice and digital), Copilot Studio, Power Platform, and Azure integration services, ensuring a scalable, secure, and enterprise-grade contact center platform. Key Responsibilities

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