Dynamics 365 Enterprise AI Architect

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Job Title: Dynamics 365 Enterprise AI Architect

Salary: $160K $200K + 20% Bonus

No sponsorship available (including H1B, OPT, CPT)

Job Description:

We are seeking a Dynamics 365 Enterprise AI Architect to lead the enterprise architecture and target-state design for a Microsoft-based customer engagement and contact center ecosystem. This role focuses on Dynamics 365 Sales, Dynamics 365 Customer Service, Omnichannel, Copilot Studio, Azure, Power Platform, Teams, and Dataverse.

Key Responsibilities

Own end-to-end enterprise architecture for customer engagement and CCaaS platformsArchitect solutions across Dynamics 365 Sales, Customer Service, and OmnichannelDesign unified journeys: lead-to-opportunity, opportunity-to-close, case management, service resolutionBuild AI-enabled solutions using Copilot Studio, conversational AI, virtual agents, and agent assistDefine Azure integration architecture (API Management, Logic Apps, Functions, Service Bus, Event Grid)Lead integrations across ERP, telephony, identity, WFM/WEM, analytics, and enterprise systemsDefine Dataverse data architecture, customer 360 models, governance, and analytics (Power BI)Establish standards for security (Entra ID, RBAC, Key Vault), observability, and NFRsDrive architecture governance, ALM, DevOps, and platform lifecyclePartner with business and technology leaders on roadmap and execution

Requirements

12+ years in enterprise or solution architectureDeep expertise in Dynamics 365 Sales and Customer ServiceStrong experience with Omnichannel and contact center (CCaaS) architectureHands-on experience with Power Platform, Azure, Microsoft Teams, Microsoft 365Experience with Copilot Studio and AI-driven solutionsStrong background in API architecture and event-driven integrationExperience with Dataverse, data modeling, governance, and analyticsStrong stakeholder management and executive communication

Nice to Have:

Regulated industry experience (Financial Services, Insurance, Healthcare)Azure, Power Platform, or Dynamics certifications

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.

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Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief