Enterprise Contact Center Architect

A company is looking for an Enterprise Contact Center Architect (CCAI / CES - GCP). Key Responsibilities Design, govern, and evolve large-scale contact center and customer experience ecosystems Lead end-to-end CX, Conversational AI, and GenAI transformations across various channels Define enterprise CX architecture strategy and develop comprehensive roadmaps for growth Required Qualifications 20+ years of IT experience focused on contact center platforms and enterprise CX transformation Deep expertise in Google CCAI/CES, Conversational AI, and GenAI technologies Strong experience with Google Cloud Platform (GCP) Proven leadership in client advisory roles and enterprise CX strategy development