A company is looking for an Enterprise Contact Center Architect (CCAI / CES - GCP). Key Responsibilities Design, govern, and evolve large-scale contact center and customer experience ecosystems Lead end-to-end CX, Conversational AI, and GenAI transformations across various channels Define enterprise CX architecture strategy and develop comprehensive roadmaps for growth Required Qualifications 20+ years of IT experience focused on contact center platforms and enterprise CX transformation Deep expertise in Google CCAI/CES, Conversational AI, and GenAI technologies Strong experience with Google Cloud Platform (GCP) Proven leadership in client advisory roles and enterprise CX strategy development
Create an account to see the full posting, access our search engine, and more.You're just 60 seconds away from your new Creativeloft account.