Andiamo is hiring on behalf of a client seeking a highly accomplished Enterprise Contact Center Architect to lead large-scale customer experience transformation initiatives. This is a strategic architecture leadership role for a technology expert who understands how modern customer engagement platforms, conversational AI, and cloud technologies come together to create world-class customer experiences. This role offers a unique opportunity to shape enterprise-scale transformation programs while serving as a trusted advisor to senior business and technology leaders. Experience serving as a lead architect or trusted advisor on large customer experience transformation initiatives.Strong knowledge of enterprise integration patterns, cloud modernization, and digital transformation programs.Experience working across pre-sales, consulting, architecture governance, and delivery organizations.Passion for emerging AI technologies and their application within customer-facing environments. If you enjoy shaping technology strategy, advising senior leaders, and leading transformative customer experience initiatives, this is an opportunity to make a significant impact on some of the most ambitious digital transformation programs in the market.
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