Enterprise Contact Center Architect - Global Leading Consulting Firm

Enterprise Contact Center & Conversational AI Architect

Andiamo is hiring on behalf of a client seeking a highly accomplished Enterprise Contact Center Architect to lead large-scale customer experience transformation initiatives. This hybrid opportunity is available in Nashville, TN, Atlanta, GA, and Chicago, IL.

About The Opportunity

This is a strategic architecture leadership role for a technology expert who understands how modern customer engagement platforms, conversational AI, and cloud technologies come together to create world-class customer experiences. You will help enterprise organizations reimagine how they interact with customers across voice, chat, messaging, digital, and omnichannel environments.

Working at the intersection of business strategy, customer experience, artificial intelligence, and cloud architecture, you will define future-state CX ecosystems, advise executive stakeholders, and guide the implementation of next-generation solutions powered by Google Cloud technologies, Conversational AI, and Generative AI.

This role offers a unique opportunity to shape enterprise-scale transformation programs while serving as a trusted advisor to senior business and technology leaders.

What You'll Lead

Customer Experience Strategy & Architecture

Develop and govern enterprise-wide customer experience architecture strategies and long-term transformation roadmaps.Design scalable omnichannel engagement ecosystems spanning voice, chat, messaging, self-service, and digital customer interactions.Establish architectural standards, best practices, and governance frameworks for modern contact center environments.Drive alignment between business objectives, customer experience goals, and technology investments.

Conversational AI & Generative AI Solutions

Architect intelligent virtual assistants, conversational AI experiences, and next-generation customer engagement solutions.Design AI-powered capabilities including virtual agents, agent assist solutions, knowledge retrieval systems, and GenAI-enhanced customer interactions.Leverage Google Cloud conversational technologies, Vertex AI capabilities, and emerging AI innovations to improve customer and agent experiences.Guide organizations through the adoption of advanced AI technologies while ensuring scalability, governance, and business value.

Enterprise Platform Integration

Lead complex integrations between contact center platforms, CRM solutions, enterprise applications, and backend systems.Architect solutions that connect customer experience platforms with critical business processes and data ecosystems.Ensure seamless interoperability across cloud environments, customer engagement technologies, and enterprise systems.Drive modernization efforts that improve operational efficiency and customer satisfaction.

Client Advisory & Executive Engagement

Serve as a trusted advisor to executive stakeholders, technology leaders, and customer experience teams.Translate business challenges into practical architectural strategies and transformation plans.Facilitate executive workshops, architecture reviews, and strategic planning sessions.Provide thought leadership on the future of customer experience, AI-driven engagement, and contact center modernization.

Pre-Sales, Governance & Leadership

Support solution development, proposal creation, and customer-facing technical presentations.Provide architectural oversight throughout delivery lifecycles to ensure successful outcomes.Mentor architects, engineers, and technical leaders across multiple programs.Establish reusable frameworks, standards, and best practices that elevate organizational capabilities.

What You Bring

20+ years of progressive experience in information technology, enterprise architecture, customer experience platforms, or related technology leadership roles.Deep expertise in enterprise contact center architecture and customer engagement ecosystems.Extensive experience with Google Contact Center AI (CCAI), Customer Engagement Suite (CES), and related cloud-based CX technologies.Strong background in Conversational AI, Generative AI, and intelligent automation solutions.Hands-on experience with Google Cloud Platform and cloud-native architecture principles.Proven success leading enterprise-scale customer experience transformation programs.Experience designing and integrating solutions with major contact center platforms such as Genesys, Cisco, Avaya, and other CCaaS technologies.Strong understanding of omnichannel customer engagement, workflow orchestration, and AI-driven customer support models.Ability to influence executive stakeholders and communicate complex technical concepts to diverse audiences.Demonstrated success leading architecture teams, mentoring technical talent, and driving enterprise-wide adoption of modern CX technologies.

Ideal Background

Experience serving as a lead architect or trusted advisor on large customer experience transformation initiatives.Strong knowledge of enterprise integration patterns, cloud modernization, and digital transformation programs.Experience working across pre-sales, consulting, architecture governance, and delivery organizations.Passion for emerging AI technologies and their application within customer-facing environments.

Compensation & Benefits

This position offers a highly competitive compensation package with a target salary range of $123,750 – $282,000, with final compensation determined based on experience, skills, qualifications, location, and overall fit for the role.

In addition to base compensation, eligible employees may have access to incentive opportunities and a comprehensive benefits package that may include medical, dental, and vision coverage, retirement savings programs, paid time off, company holidays, disability coverage, life insurance, employee assistance programs, and additional wellness and support resources.

Why This Role Matters

Organizations across industries are transforming the way they engage with customers. This role sits at the center of that evolution, helping enterprises design intelligent, AI-powered customer experiences that improve satisfaction, drive efficiency, and create lasting business value. If you enjoy shaping technology strategy, advising senior leaders, and leading transformative customer experience initiatives, this is an opportunity to make a significant impact on some of the most ambitious digital transformation programs in the market.

About Andiamo

Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.

For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.

Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com