GECX Architect

Duration: 3+ months
Location: 100% REMOTE
 
We are seeking a GECX Architect to lead the design and delivery of agentic customer experience solutions on Google Cloud. This client-facing role guides large-scale, global implementations of intelligent systems that reason, use tools, and execute business processes.
 
Responsibilities:

Lead architecture for GECX, Gemini Enterprise, and Agent Development Kit (ADK) projects, translating requirements into implementation designs.Design and implement GECX CCaaS solutions within client architectures and technical constraints.Build CX Agent Studio agents combining generative AI and deterministic functionality for personalized self-service.Architect Agent Assist for knowledge assistance, summarization, smart replies, and live translation.Deploy CX Insights to identify conversation drivers and sentiment for operations and quality teams.Integrate agents with backend systems through REST/SOAP APIs for real-time data retrieval and actions.Develop LLM-driven conversation specifications and lead unit, system, and functional testing, prompt engineering, and hallucination mitigation.Partner with clients and technology providers across delivery; evaluate emerging technologies to inform transformation strategy.Requirements:8+ years of architecture experience, including hands-on GECX, Customer Engagement Suite, or Dialogflow CX delivery.Proven experience with Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow, and IAM.CI/CD ownership for agent deployments and familiarity with ADK and Agent Platform.Contact center expertise across telephony, IVR, omnichannel routing, and CRM integrations such as Salesforce or ServiceNow.Strong client-facing communication and experience guiding executives through full-lifecycle implementations. Preferred:Google Cloud Professional Cloud Architect and/or Professional Machine Learning Engineer certification; completion of the GECX learning path.Commerce Agent experience with complex reasoning, multimodal interactions, and consented actions.Experience in retail, restaurant, or telecom environments.
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