Google CX Architect

• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and archite bilities• Strong understanding of cloud security architecture and Encryption an unities.• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are es • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives a like Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project

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