Google CX Architect

• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.

• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms

.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operation

s.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Fiv

e9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observabil

ity.
• Experience with automated release management using GitHub Act

ions.
• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and archite

cture.
• Good understanding of data structures, algorithms, and design p

atterns
• Great written communication and documentation a

bilities• Strong understanding of cloud security architecture and Encryption an

d OAuth.• Looks proactively beyond the obvious for continuous improvement opport

unities.• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are es

sential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives a like Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project

success."
Contact center as a Service, CCaaS, Google CC

AI, Five 9Google

CX Skills