Implementation Architect- San Francisco HQ

We’re a team that cares deeply about the work, the people we do it with, and the customers we do it for. You'll work directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions. Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirementsDesign and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilitiesGuide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customizationTroubleshoot implementation challenges and unblock customers when they get stuckServe as the ongoing technical point of contact for strategic accountsPartner with Customer Success to ensure smooth handoffs and long-term customer healthBuild trusted relationships with customer engineering, finance, and product teamsIdentify patterns where multiple customers hit the same friction points and advocate for product improvementsContribute to documentation, best practices, and reference architectures that accelerate future implementations About You 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similarStrong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customersComfortable with SQL and navigating complex data relationshipsTrack record of owning customer relationships through implementation and onboardingProven ability to translate between business requirements and technical architectureYou're fluent in technical conversations with engineering teamsYou love being the trusted advisor—customers call you when they're stuck because they know you'll figure it outYou see problems through to resolution and take accountability for customer outcomes, not just deliverablesYou dig into the "why" behind customer requests and don't stop at surface-level answersYou move fast and figure things out—our team motto is "you can just do things"You spot patterns across engagements and push for solutions that scale

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