Infrastructure Technical Architect/Hartford, CT (Hybrid)- 12 months Contract

Infrastructure Technical ArchitectLocation: Hartford, CT (Hybrid) Duration: 1 yearAbout the RoleWe believe service access is a social justice issue and people closest to service challenges should inform service improvement efforts. As a result, we're looking for candidates who are passionate about evidence-based decision-making, dedicated to ethical and inclusive design, effective communicators, thrive while collaborating, and committed to the in-depth work required to drive lasting change within a large organization and complex service environment. As the Service Design Manager, you'll report to the DAS-BITS Deputy Director of Digital Product and lead service design projects from project scoping to research, design strategy, and implementation.

You'll collaborate with team members to transform the digital team's work into a rigorous and sustainable practice at the State of Connecticut. As a senior member of the team, you're responsible for leading and implementing all aspects of a project life cycle—including strategy, design, implementation, and evaluation. In addition, you'll mentor emerging team members by helping to expand their skill sets and deliver exceptional work.

Lastly, you'll amplify the Digital Service's service design approach, progress project work, and help build the State of Connecticut's service design practice. An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.

You should not be afraid to lead by example, knowing when and where you should own the outcome yourself or let others carry the torch.Primary DutiesStrategizingDesign and facilitate thoughtful and ethical research (in collaboration with the team's User Research Manager) to understand the service-related needs of residents, staff, leaders, and other stakeho