Innovation Architect

Position: Innovation Architect for Employee Experience Innovation Architect – Employee Experience (East Coast Region)Role PurposeThe Innovation Architect is responsible for shaping and validating the next generation of Employee Experience (EX) solutions and service capabilities for Aon’s clients. The role focuses on identifying emerging client needs, conceiving new concepts, and leading proof‑of‑concept and pilot initiatives that ensure Aon remains ahead of competitors in the EX space. Working closely with the Innovation Leader (when appointed), product owners, client teams, and broader business stakeholders, the Innovation Architect will translate market trends, client challenges, and internal ideas into scalable, differentiated offerings aligned to the needs of both single‑country and multi‑country clients.Key Responsibilities Innovation Strategy & Concept DevelopmentTranslate Aon’s Employee Experience strategy into a pipeline of innovative service concepts and capabilities.Identify and define new EX solutions based on client feedback, market trends, competitor analysis, and internal insights.Develop clear value propositions, use cases, and business cases for new concepts, with a focus on differentiation and commercial impact.Proof‑of‑Concepts, Pilots & ValidationDesign and oversee proof‑of‑concept (PoC) and pilot initiatives for new service capabilities, including objectives, success criteria, timelines, and governance.Partner with client teams to identify appropriate clients for pilots (single‑country and multi‑country), setting expectations and feedback mechanisms.Evaluate pilot outcomes using qualitative and quantitative data; refine concepts into scalable solutions or discontinue with clear rationale.Product Roadmap & Portfolio InputServe as a key input into the Employee Experience product roadmap, prioritizing concepts based on client demand, strategic fit, feasibility, and ROI.Collaborate with product management, technology, and operations to shape requirements, high‑level design, and implementation planning for approved concepts.Client Engagement & Co‑CreationEngage directly with strategic clients to explore emerging needs and co‑create new concepts and partnership opportunities.Support client pitches, proposals, and key pursuits by demonstrating Aon’s innovation agenda and pipeline.Best Practice & Capability BuildingDefine and continuously refine what good looks like for innovative EX solution design and delivery.Translate lessons from pilots and innovation initiatives into best‑practice guidance.Governance, Risk & MeasurementEnsure that innovation initiatives are aligned with Aon’s risk, legal, compliance, and data privacy requirements.Develop and track targets for innovation efforts (e.g., number of concepts, conversion to roadmap, pilot success rates, revenue/retention impact).Skills & ExperienceDeep experience in Employee Experience, HR consulting, HR technology, rewards, engagement, or a closely related field.Proven track record in designing and/or launching new services, products, or capabilities in a B2B or consulting environment.Strong understanding of global and local EX trends and the differing needs of single‑country and multi‑country clients.Experience running or leading pilots/PoCs, including design, execution, measurement, and iteration.Demonstrated strength in structured problem solving and strategic thinking.Excellent stakeholder management skills with the ability to influence senior leaders and collaborate across functions.DesirableExperience with design thinking, service design, lean experimentation, or agile methodologies.Exposure to HR technology platforms, analytics, and digital EX tools.Prior experience in a dedicated innovation, strategy, or product role.Experience working with global or multi‑country clients and navigating local market nuances.QualificationsBachelor’s degree (or equivalent experience) in Business, HR, Behavioral Science, Design, Strategy, or related field.Postgraduate qualification (e.g., MBA, MSc) or professional certification in innovation, product management, or design thinking is a plus.How we support our colleaguesIn addition to a comprehensive benefits package, we encourage an…

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