Knowledge architecture and governance Maintain the organisation's knowledge architecture to improve findability, consistency and reuse. Key Internal Stakeholders & Relationships CLT and wider leadership Growth enablement team Operations leaders and delivery teams Subject matter experts Digital / IT / Data teams Communications, Marketing and Legal, Compliance and Information Security Key External Stakeholders & Relationships Technology and knowledge platform vendors (where applicable) Partners and supply chain (for shared playbooks and ways of working, where appropriate) Industry networks / professional bodies (knowledge management best practice) Qualifications & Experience Essential: * Experience in knowledge management, information architecture, content strategy or a closely related discipline. * Experience using data and analytics to measure knowledge adoption and improve content health and user journeys. * Systems thinking and attention to detail, with the ability to design simple experiences for complex information. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
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