Knowledge Architect

Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance. Collaboration and stakeholder management Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs. Key Internal Stakeholders & Relationships CLT and wider leadership Growth enablement team Operations leaders and delivery teams Subject matter experts Digital / IT / Data teams Communications, Marketing and Legal, Compliance and Information Security Key External Stakeholders & Relationships Technology and knowledge platform vendors (where applicable) Partners and supply chain (for shared playbooks and ways of working, where appropriate) Industry networks / professional bodies (knowledge management best practice) Qualifications & Experience Essential: Experience in knowledge management, information architecture, content strategy or a closely related discipline.Proven ability to design and implement content models in a complex organisation.Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.Strong understanding of content governance, quality assurance, version control and information lifecycle management.Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.Experience using data and analytics to measure knowledge adoption and improve content health and user journeys.Excellent written communication and editorial skills, with a focus on clarity, accuracy and usability.Strong facilitation skills: able to run workshops to define structures, agree standards and capture knowledge.Systems thinking and attention to detail, with the ability to design simple experiences for complex information.Stakeholder management and influencing skills, able to drive adoption in a matrix environment.Comfort with digital tools and working with product/IT teams to translate requirements into platform changes.Degree or professional qualification in information science, knowledge management, library science, content strategy, UX, communications or a related field, or equivalent experience. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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