Lead, Design Architect - Customer Experience

At Invitation Homes, our associates are the foundation of our success. The Lead, Design Architect - Customer Experience, is the design authority and voice for Invitation Homes' customer-facing digital experience. 5+ years of experience in product design, experience design, UX, or digital product ownership - with demonstrated focus on customer experienceStrong web and mobile app knowledge - able to evaluate, map, and influence workflows and identify UX/experience gaps without engineering dependencyProven experience conducting customer experience research, usability assessments, and qualitative insight gatheringAnalytically experienced - familiar with feature adoption data, usability metrics, funnel analysis, and building or interpreting feedback dashboardsDemonstrated cross-functional influence - ability to advocate effectively with product, operations, engineering, and executive stakeholders without formal authorityComfort with ambiguity and building rapport while hitting the ground running - this role is embracing something old and something new; the person needs to be energized by that, not paralyzedGreat communication skills - able to translate digital and real-world reality into design strategy recommendations and vice versaStrongly Preferred Here, you're not just filling a role - you're building a career at a company that invests in your growth and welcomes you for who you are. Competitive pay and annual bonus program for all associatesGenerous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays401(k) with company matching contributionsCasual dress code and a genuinely great work environmentTeam events, celebrations, and a culture that values connectionEmployee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open InvitationCareer growth paths and learning opportunities - we promote from withinSalary Range

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