Lead Technical Architect

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Technical Lead2 days ago Requisition ID: 1261

Salary Range: $85,000.00 To $110,000.00 Annually

Job DescriptionDesign, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVoxDevelop High Level Design and Low Level Design, including data flow diagrams and routing plans.Ensuring scalability, high availability, disaster recovery, and compliance in architectureLead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/WebhooksSupport telephony integrationsCreate migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.Ensure adherence to best practices for performance, security, compliance, regulatory standards.Conduct architectural reviews, validate solution designs, and approve integrations/scripts developedDrive AI/automation/analytics enhancements across the CX stackEvaluate new features and roadmap updates to adopt in the environmentWork with cross-functional teams to resolve issues related to architecture, integrations, routing, or performanceContinuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).Optimize system performance and troubleshoot complex issues.Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.Liaison with client, provide consulting for cloud migration and CX transformation.Implement best practices for code quality and maintainability.Lead root cause analysis for platform issues and critical incidents#J-18808-Ljbffr