MS Dynamics Cum Power Apps Architect

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mergen IT LLC, is seeking the following. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy. Own Digital Contact Center Outcomes end to end (chat, messaging, and email)Lead AI, Copilot, and Automation StrategyArchitect and Evolve the Digital Contact Center PlatformServe as a Trusted Onsite Advisor to ClientsIntegration & Enterprise Enablement 5+ years designing or leading digital contact center solutionsDirect ownership of MS Dynamics 365 chat, messaging, and email channel platformProven delivery against AHT, containment/deflection, CSAT, and cost per interactionHands-on experience implementing conversational AI, Copilot, or virtual agentsExperience with digital deflection strategies (self-service, bots, automation)Microsoft ecosystem experience including: Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)Copilot Studio experience preferredAbility to work onsite in Atlanta 5 days a week

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