Observability Architect

Job Title: Observability Architect

Location: Troy NY

Pay Range: $80 - 87/hr on W2

Duration: 12 Months (Possibility of Extension)

Summary

Senior Observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.

Core Responsibilities

Lead observability strategy, architecture, and operational excellence initiatives.Provide servant leadership to Operations and Production Support teams.Own end-to-end design across all layers (infrastructure → end user); define standards, SLOs, and signal model.Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.Ensure operational readiness and supportability of all platform changes before production deployment.

Observability Platform Modernization

Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.Design SLO/SLI frameworks, anomaly detection (Sift), and predictive alerting capabilities.Design observability standards for AWS and on-premises hybrid environments.Standardize telemetry collection using Grafana Alloy and OpenTelemetry.Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.

Grafana & OpenTelemetry Architecture

Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.Ensure telemetry quality, scalability, and governance across the organization.

Production Support & Operational Readiness

Own production support intake, triage, escalation, and stakeholder communications.Validate monitoring, alerting, logging, and support coverage prior to go-live.Coordinate incident response, root cause analysis, and service restoration activities.Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).

Runbooks & Knowledge Management

Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.Develop onboarding documentation, templates, and operational standards.Partner with support teams to ensure consistent observability adoption and execution.

Tools & Technologies

Grafana CloudGrafana AlloyOpenTelemetryGrafana MimirGrafana LokiGrafana TempoGrafana IRMSplunkNew RelicPower BISQLAWS Cloud ServicesHybrid Infrastructure Monitoring