Location: Troy NY Senior Observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments. Lead observability strategy, architecture, and operational excellence initiatives.Provide servant leadership to Operations and Production Support teams.Own end-to-end design across all layers (infrastructure → end user); define standards, SLOs, and signal model.Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.Ensure operational readiness and supportability of all platform changes before production deployment. Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.Design SLO/SLI frameworks, anomaly detection (Sift), and predictive alerting capabilities.Design observability standards for AWS and on-premises hybrid environments.Standardize telemetry collection using Grafana Alloy and OpenTelemetry.Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks. Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.Develop onboarding documentation, templates, and operational standards.Partner with support teams to ensure consistent observability adoption and execution.
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