Process Architect

Key Responsibilities

Process Discovery & Architecture

Lead discovery workshops across multiple operational domains with SMEs and process ownersOwn current-state process architecture across ~400 L2 processes including workflows, RACI, systems, exceptions, and SLAsBuild and apply prioritisation framework for process backlog (risk, volume, complexity, compliance, impact, etc.)Identify and drive process redesign opportunities and eliminate inefficienciesDefine to-be process architecture for high-priority processes on unified case management platformPlatform & Integration Architecture

Translate process designs into functional specs for workflow, rules engine, and agent desktopDefine workflow states, decision logic, SLAs, and routing rulesIdentify integration touchpoints and API/event/data requirements across multiple systemsCollaborate with integration architects to ensure feasibility and sequencingDefine canonical data model requirements driven by process needsPrioritisation & Stakeholder Management

Present findings to senior executive stakeholdersRun prioritisation sessions and validate process backlog with operations leadershipSecure process owner sign-offs for current-state baselinesTranslate operational KPIs into process design requirements and success metricsQuality & Governance

Own master process inventory as single source of truthEnsure consistency and quality of all process documentationDefine and enforce documentation standardsProduce executive-ready discovery and transformation reports

Essential Experience

10+ years in process architecture, business analysis, or transformation rolesStrong financial services experience, ideally in credit card or consumer lendingDeep domain knowledge across fraud, disputes, collections, servicing, payments, or complianceExperience with large-scale process discovery (>100 processes)Knowledge of regulatory frameworks (Reg E, Reg Z, FCRA, FDCPA, CFPB, etc.)Experience with case management platforms (e.g., Pega, Appian, or similar)Strong workshop facilitation and stakeholder management skills (VP/SVP level)Experience in process mapping tools (Visio, Lucidchart, etc.)Strong communication and business case development skills

Desirable

Experience with card processing or banking systems (TSYS, FIS, etc.)Bureau reporting systems (e-OSCAR, Metro 2, etc.)Collections and bankruptcy workflowsSix Sigma certificationProcess mining tools (e.g., Celonis)Experience building transformation business cases