Process Discovery & Architecture Lead discovery workshops across multiple operational domains with SMEs and process ownersOwn current-state process architecture across ~400 L2 processes including workflows, RACI, systems, exceptions, and SLAsBuild and apply prioritisation framework for process backlog (risk, volume, complexity, compliance, impact, etc. )Identify and drive process redesign opportunities and eliminate inefficienciesDefine to-be process architecture for high-priority processes on unified case management platformPlatform & Integration Architecture )Experience with case management platforms (e.g., Pega, Appian, or similar)Strong workshop facilitation and stakeholder management skills (VP/SVP level)Experience in process mapping tools (Visio, Lucidchart, etc. Experience with card processing or banking systems (TSYS, FIS, etc.
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