Remote Technical Architect

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered.

A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales teamProvide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirementsProvide technical expertise and consultative advice during the planning stages of a customer engagementDelivery

Own the design, development, implementation, and support of GitLab-related Professional Services engagementsCoordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projectsProvide technical leadership to the Professional Service Engineering team during the delivery of services engagementsEnsure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customerWork closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work requiredPractice development

Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kitsDevelop case studies, presentations, design documentation, best-practice methodologies and internal process developmentLiaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineeringStay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE teamHold enablement sessions for PS or other team members to learn how to use or how to sell particular service offeringsAssist Regional Delivery Managers withTechnical Vetting of Partner ConsultantsNew hire candidatesSOW staffing assessments &lt