RMS Architect

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team.

This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption.

You'll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel.

What You'll Do:

Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support


Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new tools


Translate customer business requirements into scalable technical configurations and user workflows


Oversee RMS implementation across workstreams, including integrations and hardware components


Establish and standardize best practices for RMS delivery across customers


Facilitate customer workshops to gather requirements, validate workflows, and drive alignment


Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences


Lead product demonstrations, working sessions, and launch events with confidence and clarity


Support user adoption by translating product capabilities into practical, real-world use cases


Guide change management efforts to ensure successful product adoption and long-term customer success


Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders


Gather customer feedback and partner with Product teams to inform roadmap priorities


Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

Who You Are:

Technical & Product Delivery

You have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology


You have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling and are willing to continually learn and develop skills on new tools


You are comfortable translating business requirements into technical solutions and system configurations


You have hands-on experience delivering software implementations from setup through launch


You are familiar with Agile and/or Waterfall project management methodologies

Implementation, Training & Adoption

You have led or supported customer-facing implementations, including application setup, configuration, and go-live support


You have experience designing and delivering structured training programs for diverse audiences


You can tailor training content to both technical and non-technical users


You are comfortable facilitating live sessions, workshops, and launch events

Communication & Presentation

You are a dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations


You are confident presenting in front of large groups and can deliver clear, engaging, and polished content


You can explain complex technical concepts and workflows in a simple, accessible way


You are skilled at fielding questions in real time and adapting to audience needs

Stakeholder Management & Problem Solving

You can navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities


You approach conflict constructively and use it to drive alignment and better outcomes


You demonstrate strong interpersonal skills and emotional intelligence


You can take ambiguous requirements and turn them into clear, actionable workflows

General Qualifications

You are hands-on and willing to engage deeply in both planning and execution


You are highly organized and focus on preparation for internal and customer facing activities


You can manage multiple priorities simultaneously


You are proficient in tools such as PowerPoint, Excel, and Microsoft Suite


You possess a college degree from an accredited institution

What Makes You a Great Fit:

Humble, Open, and Curious – You seek diverse perspectives and continuously look for better ways to solve problems


Attentive and Active Listener – You listen with empathy and ask thoughtful questions to understand customer needs


Enthusiastic Collaborator – You work cross-functionally and value shared ownership of outcomes


Team-Oriented – You prioritize team and customer success over individual recognition


Comfortable with Uncertainty – You can navigate ambiguity and help guide customers through change


Resilient and Adaptable – You remain composed under pressure and can effectively manage conflict and evolving priorities


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As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.