Senior AI Architect

Ensure designs meet enterprise expectations for reliability and responsiveness.Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.Design and deploy AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, and success criteria, and to highlight the differentiated value of Genesys AI.Partner with account teams and Professional Services to transition successful prototypes into production pilots supporting technical handoff, hardening, KPI alignment, and business outcome validation.Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.Develop reusable technical assets and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.Provide technical feedback and strategic insights to Product Management and Engineering on AI product design, implementation considerations, and customer-driven enhancements.Influence CIO/CTO-level stakeholders and position Genesys as integral to an organization’s broader IT and transformation strategy. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.Enterprise Integration & Real-Time Design: Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.Evaluation, Governance & Observability: Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.Executive Communication & Field Enablement: Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.Prompt Design & AI Workflow Optimization: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.Technical Demonstration Prowess: Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.Sales Acumen: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.Executive Presence: Proven ability to influence CIO/CTO decision-makers.Strong understanding of the Genesys Cloud platform and Genesys AI preferred. Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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