Senior AI Partner Architect

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work.Join the team and create the future of customer experience together.RoleThe Genesys Partner AI Architect is a senior presales AI specialist who operates across four core motions:Driving strategic Genesys Cloud CX and Genesys AI opportunities with Genesys Strategic Technology Partners, Global Systems Integrators (GSI), and Genesys sales teams, showcasing the Genesys AI experience.Scaling the Genesys partner ecosystem through creation of reusable assets, reference architectures, Pre-Sales technical enablement for Genesys partners, and coaching. Build assets that leverage the strengths of Genesys and partners to demonstrate value with Genesys Cloud CX and Genesys AI capabilities.Ensuring that partners understand the Genesys AI value proposition and can independently generate pipeline, articulate value, and deliver AI-led outcomes through structured Pre-Sales enablement and repeatable frameworks.Shaping product and go-to-market direction through real-world partner and customer feedback.This role requires a blend of deep AI technical acumen, exceptional sales and communication skills, and the ability to translate complex capabilities into clear, actionable business value.ResponsibilitiesDesign end-to-end AI systems for customer experience use cases. Architect reliable, production-ready AI solutions that combine LLMs, deterministic workflows, tools, and orchestration layers.

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