Senior Platform Architect

Region: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Join us as we pursue our purpose to make the world work better for everyone.Job Description The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the Service Now Platform and design solutions that deliver outcomes. This is a consultative role focused on guiding Service Now, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.Provide a variety of architectural knowledge across multiple workflows.Develop relationships with CoEI and business leaders at the customer site to understand the role of Service Now in their digital transformation vision.Translate goals to outcomes into a customer roadmap.Translate business information and technical requirements into an architectural blueprint to achieve complex goals.Engage with the customer's Enterprise Architects to position Service Now as the digital transformation platform standard, integrated with the customer's core applications.Manage technical governance, and a delivery operating model and governance.Ensure instance health by working with the engagement team to reduce technical debt and align to Service Now leading practices.Support the sales effort by scoping and estimating the engagement and change orders.Be an active contributor of leading practices and expertise related to the Service Now platform.QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.#J-18808-Ljbffr

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