Customer-Obsessed Enterprise Expertise: A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI), focused on seamlessly transitioning prospects into successful, lifelong customers.Driven & Entrepreneurial Spirit: A self-motivated builder with a strong product instinct, possessing a passion for AI and automation, an innate curiosity to uncover new technical efficiencies, and the agility to influence new product development.Solution-Oriented Scoping & Strategy: Highly skilled at solving complex business challenges by mapping RFI/RFP requirements to software solutions, designing technical architecture, and scoping, leading, and executing high-impact customer trial plans.Technical Foundation & Analytical Execution: Fluent with AI and LLM technology to deliver production-grade solutions with a focus on outcomes, accuracy and efficiency.Exceptional Communication & Influence: Outstanding interpersonal and persuasive presentation skills, with the ability to build strong cross-functional relationships, align pre- and post-sales teams, and clearly translate technical concepts for senior stakeholders.Dedicated & Adaptable Execution: An organized, efficient professional committed to working smarter, thriving in fast-moving and ambiguous environments, and willing to travel whenever needed to drive client success. ), data pipelines, and enterprise ticketing systems, combined with a strong grasp of associated security and compliance considerations.Technical Documentation: Adept at creating comprehensive customer journey maps and technical architecture blueprints.Cross-Functional Communication: Exceptional presentation skills with a demonstrated ability to translate complex technical concepts into clear implementation plans for both non-technical audiences and senior technical stakeholders. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. We are an AA/EEO/Veterans/Disabled employer.
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