Senior Platform Architect - West - Hartford, Connecticut, US

Overview

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

In this role you drive production readiness and scalable platform patterns for customer success. You own technical outcomes from initial activation to stable production and collaborate across Professional Services, Support, and Partners. You shape reliability, governance, and adoption strategies to create lasting competitive advantage. This role offers high-impact work across environments with a focus on performance, cost efficiency, and cross-functional execution.

Compensation / Benefits

Offers EquityCommissionRemote work optionCompetitive salary rangeTravel flexibility
Responsibilities

Own production readiness and activation for customers, including first production workflow and guardrails for reliability and upgradesLead cross-functional delivery coordination with Professional Services, Support, Partners, and internal teams to ensure timely, quality deliveryDefine standards for patterns, training, governance, and operational readiness; lead readiness reviews and maturity assessmentsMonitor health signals, set alerting, and intervene before issues affect customersDrive adoption by surfacing growth signals and translating production success into renewal opportunitiesProactively manage technical risk, migrations, and architectural debtCertify teams and workloads as production-readyLead the customer’s technical program and KPI-driven success plansTranslate customer needs into clear technical narratives for internal advocacy and renewal/growthAdvocate for customer needs and real-world patterns internally
Key requirements

6+ years of professional software engineering or solutions engineering experienceStrong understanding of distributed systems, workflow orchestration, and reliability engineeringProficiency in at least one modern language (Go, Java, TypeScript, or Python)Experience building, deploying, and xklufbp operating production systems at scaleStrong debugging and customer-facing communication skillsExperience creating technical documentation, runbooks, and training materialsSelf-motivated with ability to work independently while collaborating across teamsWillingness to travel occasionally for customer engagements and team eventsCustomer-facing communicationCross-functional collaborationProactive problem solvingTemporal or similar workflow orchestration platform experienceObservability practices for distributed systemsKubernetes, cloud platforms, and infrastructure-as-code tools