Senior ServiceNow Architect / Lead Developer

Experience Required: 13+ Years Overall IT Experience | Must Have 5+ Years Architecture and Lead Experience | 8+ Years ServiceNow DevelopmentPosition SummaryWe are seeking a highly experienced Senior ServiceNow Architect / Lead Developer who can function as a trusted technical advisor, solution architect, and hands-on developer. This role requires a senior technology expert capable of leading design discussions, participating in leadership and stakeholder meetings, defining architecture, creating POCs, and delivering complex ServiceNow solutions across multiple platform products.The ideal candidate must possess deep technical expertise across the ServiceNow platform while remaining actively involved in development, configuration, integration, and solution implementation activities.Key ResponsibilitiesArchitecture & Solution DesignLead architecture and solution design activities for enterprise ServiceNow implementations. Translate business requirements into scalable, secure, and maintainable ServiceNow solutions. Create technical architecture documents, solution blueprints, and design specifications. Conduct architecture reviews and recommend platform best practices. Design enterprise-level integrations and automation solutions. Leadership & Stakeholder EngagementParticipate in leadership, governance, and client-facing discussions. Collaborate with business stakeholders to gather requirements and provide technical recommendations.Drive technical decision-making and architecture strategy. Present design approaches, technical roadmaps, and implementation plans to executive leadership. Lead technical workshops and solution review sessions. Hands-On DevelopmentRemain actively involved in coding and development activities. Develop and customize ServiceNow applications, modules, workflows, and integrations. Build and enhance solutions Develop REST and SOAP integrations with external systems. Create reusable frameworks, utilities, and platform accelerators. Innovation & Proof of ConceptsDevelop Proof of Concepts (POCs) for new ServiceNow capabilities. Evaluate emerging ServiceNow products and features. Recommend innovative solutions to improve operational efficiency and user experience. Required QualificationsExperience13+ years of overall IT experience. 8+ years of hands-on ServiceNow development experience. 5+ years of ServiceNow architecture and lead developer experience. Proven experience leading enterprise-scale ServiceNow implementations. Technical SkillsStrong hands-on expertise in:ServiceNow Platform Architecture ITSM ITOM ITAM (HAM/SAM) CMDB ServiceNow Native ToolsDevelopment SkillsExpert-level JavaScript development. Experience building custom ServiceNow applications. Strong knowledge of platform scripting and server-side development. Experience integrating ServiceNow with enterprise applications and cloud platforms. Familiarity with CI/CD and ServiceNow DevOps practices. Preferred QualificationsServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Technical Architect (CTA) – Preferred Experience with AI, GenAI, Virtual Agent, Predictive Intelligence, or Agentic AI capabilities within ServiceNow. Experience working in Agile/Scrum environments. What We Are Looking ForThe ideal candidate should be able to:Act as a ServiceNow Architect, Principal Consultant, or Senior Technology ExpertLead architecture and design discussions with senior leadershipGather requirements and recommend optimal platform solutionsCreate technical POCs and prototypesDrive enterprise-wide ServiceNow strategy and governanceRemain hands-on with development and troubleshootingMentor developers and lead technical teamsNice to HaveServiceNow AI Platform experienceGenAI and Agentic AI implementations Cloud platform integration (AWS, Azure, GCP) Experience supporting Fortune 500 organizations