A company is looking for a Service Architect to define, document, and standardize the service layer across managed service offerings.
Key Responsibilities
Work with Pre-Sales Technical Architects to design solutions that meet customer requirements during tenders and bids
Define service processes supported by operational teams, including onboarding workflows and SLAs
Collaborate with cross-functional teams to ensure clarity on service definitions and support tactical opportunity prioritization
Required Qualifications and Experience
Experience defining service processes, customer journeys, or operational workflows
Background in managed services, SaaS, MSP, or similar service-based environments
Experience supporting presales or bid processes
Ability to engage with customers to clarify and develop service requirements
Strong analytical skills to turn ambiguous requirements into structured artifacts
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