ServiceNow Architect

We are seeking a ServiceNow (SNOW) Architect to serve as a senior member of a mission‑critical Service Infrastructure team. The ServiceNow Architect supports a DoD/DoW customer and serves as the primary technical authority for designing, governing, and optimizing the ServiceNow platform. Architect, design, and govern the enterprise ServiceNow platform across ITSM, ITOM, CMDB, HRSD, SecOps, GRC, and custom applications.Define and maintain the ServiceNow platform roadmap, ensuring alignment with mission requirements and enterprise architecture.Establish and enforce development standards, coding practices, integration patterns, and configuration management guidelines.Lead the design and implementation of complex workflows, business rules, UI policies, ACLs, and automation logic.Architect and maintain CMDB structures, service mapping, discovery strategies, and data governance frameworks.Oversee integrations with enterprise systems (identity services, monitoring tools, cloud platforms, ERP systems).Ensure platform compliance with DoD cybersecurity, NIST, FedRAMP, and internal security policies.Conduct platform assessments, identify technical debt, and lead modernization and optimization initiatives.Provide architectural oversight for upgrades, module deployments, and multi‑environment release strategies.Develop and maintain technical documentation, including architecture diagrams, data models, workflow maps, and runbooks.Support internal and external audits by documenting data flows, access controls, and platform configurations.Collaborate with operations, cybersecurity, and mission stakeholders to ensure platform reliability and alignment with organizational needs. Demonstrate the ability to work independently, drive architectural decisions, and mentor developers and administrators.Possess strong documentation, workflow diagramming, and communication skills.Have deep command of ServiceNow architecture, data models, scripting, and integration frameworks.Show mastery of CMDB design, service mapping, and enterprise data modeling.Exhibit strong troubleshooting skills across workflows, integrations, and platform components.Be capable of designing scalable, secure, and highly available ServiceNow solutions.Effectively interface with multiple teams, gather requirements, and translate mission needs into platform capabilities.Maintain a disciplined approach to documentation, versioning, and configuration management.Focus on reliability, maintainability, and observability across all ServiceNow modules and integrations. Must have 5+ years of experience architecting and implementing ServiceNow solutions.Must have 2+ years in a senior or lead role guiding platform engineers or developers.Must have strong experience across multiple ServiceNow modules (ITSM, ITOM, CMDB, SecOps, HRSD).Must have hands‑on experience designing integrations using REST, SOAP, MID Server, and IntegrationHub.Must be proficient with scripting (JavaScript, Glide API) and workflow automation.Must have experience with CMDB governance, service mapping, and discovery.Must have a DoD 8570.01‑M IAT Level II certification with CE (Security+ CE, CySA+, GSEC, etc.

Create an account to see the full posting, access our search engine, and more.