OverviewEngagement Overview: Arganteal is delivering the Service Now workstream of a federal Customer Infrastructure Project. The engagement deploys an ITSM Phase 1 MVP on the Customer's existing Service Now Government Community Cloud (GCC) instance, supporting a firm Base Operational Readiness milestone of July 1, 2026. The scope covers Incident, Request, Problem, and Change management; CMDB Foundation; IRM baseline with a Tenable spoke; and a bidirectional integration to Salesforce via Integration Hub.Role SummaryThe Service Now Solution Architect leads the technical design and delivery of the Service Now workstream. The role authors the Low Level Design, owns the CMDB foundation model, designs the Salesforce integration, designs the IRM baseline, and authors Service Now contributions to the compliance evidence package. Following Low Level Design completion the Architect remains hands-on keyboard for complex configuration, integration build, and code review through cutover and stabilization.
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