ServiceNow Architect

OverviewEngagement Overview: Arganteal is delivering the Service Now workstream of a federal Customer Infrastructure Project. The engagement deploys an ITSM Phase 1 MVP on the Customer's existing Service Now Government Community Cloud (GCC) instance, supporting a firm Base Operational Readiness milestone of July 1, 2026. The scope covers Incident, Request, Problem, and Change management; CMDB Foundation; IRM baseline with a Tenable spoke; and a bidirectional integration to Salesforce via Integration Hub.Role SummaryThe Service Now Solution Architect leads the technical design and delivery of the Service Now workstream. The role authors the Low Level Design, owns the CMDB foundation model, designs the Salesforce integration, designs the IRM baseline, and authors Service Now contributions to the compliance evidence package. Following Low Level Design completion the Architect remains hands-on keyboard for complex configuration, integration build, and code review through cutover and stabilization. The role reports to the Arganteal engagement lead and coordinates daily with the engagement team and the Customer's Service Now administrators.Key Responsibilities Author the Low Level Design covering ITSM process configuration, CMDB CI class hierarchy and relationship model, IRM baseline structure, and the Salesforce integration architecture.Design the CMDB Foundation including CI class hierarchy, relationships, discovery sources, data ownership rules, and reconciliation strategy.Design the bidirectional Service Now to Salesforce Integration Hub integration including system of record per object, transform map strategy, conflict resolution, error handling, retry logic, and FOCI boundary considerations.Design the IRM baseline including control framework alignment to NIST 800-171 and CMMC v2, risk scoring methodology, the vulnerability to incident workflow via the Tenable spoke, and remediation routing.Design the multi-environment deployment strategy across Dev, Test, Stage, and Prod, including Scoped Application strategy, Update Set management, and release coordination with the Customer's change process.Develop and configure complex Service Now components including Integration Hub spokes, advanced Business Rules, Script Includes, and Flow Designer flows.Author Service Now contributions to the NIST 800-171 inheritance memo and FOCI boundary evidence package.Review and approve all engineer-developed configuration, scripting, and Update Sets prior to promotion.Lead production cutover oversight for the July 1, 2026 Base Operational Readiness milestone.Required Qualifications Five or more years of hands-on Service Now architecture and development at production scale, including ITSM, CMDB, and Integration Hub.Demonstrated experience designing and implementing CMDB foundations including CI class hierarchies, relationship models, and data governance.Demonstrated experience designing and implementing bidirectional Service Now integrations to enterprise systems, including system of record decisions, transform map strategy, and error handling architecture.Experience with Service Now IRM (or GRC) including control framework alignment, risk scoring, and vulnerability management integrations.Strong working knowledge of Service Now scripting (Business Rules, Script Includes, Client Scripts, UI Policies), Flow Designer, ACLs, and platform security.Experience designing multi-environment deployment strategies including Scoped Applications, Update Set management, and release governance.Service Now Certified Master Architect (CMA) or Service Now Certified Technical Architect (CTA), or equivalent demonstrable architecture experience including Service Now Certified Implementation Specialist (CIS) certifications in ITSM and at least one of CMDB, IRM, or Integration.Preferred Qualifications Prior Service Now Government Community Cloud (GCC) experience or comparable FedRAMP authorized Service Now deployments.Experience designing Service Now integrations to Salesforce specifically.Experience with the Service Now Tenable spoke and IRM Vulnerability Response.Familiarity with FOCI mitigated, ITAR, or NIST 800-171 / CMMC environments and the architectural implications of FOCI boundaries on integration design.Experience authoring compliance evidence packages and inheritance memos for FedRAMP authorized SaaS platforms.Active or recent federal compliance onboarding (NSA training or equivalent).Engagement DetailsDuration: approximately eight weeks at 40 hours per week.Allocation: heavy through Discovery and Low Level Design, then sustained hands-on through build, integration validation, and cutover.Location: Remote, No travel but must be in the United States.No Travel#J-18808-Ljbffr