Leading solution design and architecture for enterprise ServiceNow initiatives, the full-time salaried ServiceNow Architect will manage end-to-end solution architecture across ITSM, CSM, ITOM, and CMDB, while providing technical leadership and guiding development teams.
Key responsibilities
Own end-to-end solution architecture for assigned workstreams across ITSM, CSM, ITOM, and CMDB
Design and govern data models, workflows, business rules, UI/UX, and platform configurations
Architect integrations with internal and external systems, ensuring alignment with enterprise architecture standards
Required qualifications
7+ years of ServiceNow experience with strong architecture and solution design expertise
Hands-on experience across ITSM, CSM, ITOM, CMDB, and platform integrations
Proven experience with ServiceNow platform migrations or multi-instance consolidation
Strong CSDM, CMDB, and enterprise data model design experience
Experience designing integrations using REST, SOAP, IntegrationHub, and related technologies
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