ServiceNow Solution Architect (HRSD)

As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. • ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities • Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules • Knowledge of integrations between ServiceNow HRSD and other enterprise HR systems • Exceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational level s. • Exceptional communication skills for explaining complex technical concepts to both technical and non-technical audiences. • Proven ability to translate business requirements into technical solutions. Technical Skills: • Expertise in ServiceNow architecture, design, and configuration, including HRSD • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices • Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment • Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)

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