ServiceNow Solution Architect HRSD

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - HRSD modules, and other ServiceNow applications. Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilitiesExperience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modulesKnowledge of integrations between ServiceNow HRSD and other enterprise HR systemsExceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational level s. Exceptional communication skills for explaining complex technical concepts to both technical and non-technical audiences. and their integration with ServiceNowExperience with DevOps and CI/CD pipelines for ServiceNow deploymentsKnowledge of automation tools and frameworks to drive operational efficiencies Technical Skills: Expertise in ServiceNow architecture, design, and configuration, including HRSDIn-depth knowledge of ServiceNow platform capabilities, modules, and best practicesProven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignmentExtensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.

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