More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients Draft project plans containing the implementation details and timelines, including risk analysis Ensure the deadlines of the implementation timeline are met Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation Execute and verify the configuration tasks in GlobalLink tools based on client requirements Act as the primary technical point of contact and point of technical escalation for clients Assist the support team with any client configuration issues Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure Become the spokesperson of the team for one or more of our products if desired Mentor new team members as needed Prepare trainings and procedures to contribute to the continuous improvement of the team's work Contribute to internal projects Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor Desired Skills & Experience Willingness to travel to client workshops or meetings Experience working in a multicultural environment Ability to work with remote teams using online messaging Celebrate diversity and embrace new ideas and differing perspectives Be financially responsible and make sound financial decisions Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
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