Solutions Architect, Mobile

We’re hiring a Solutions Architect, Mobile to own post‑sale technical enablement for our Mobile application. This is a highly cross‑functional, customer‑facing role that requires strong technical aptitude, operational rigor, and a passion for driving adoption and measurable outcomes. Lead Mobile pilots and new customer onboardings from kickoff through exit to steady state.Configure and set up the Mobile application for customers, ensuring readiness for pilot or launch.Define pilot scope, milestones, success criteria, and timelines in partnership with customers and internal stakeholders.Drive time to first value by guiding customers through activation and early use cases. Serve as the primary technical and enablement point of contact during pilots and early lifecycle onboarding.Deliver customer walkthroughs, enablement sessions, and hands‑on guidance to ensure confident Mobile usage.Track and report on adoption, activation, and value metrics throughout the pilot and onboarding phases.Proactively identify risks to adoption and intervene with targeted enablement or issue resolution. Build, maintain, and continuously improve Mobile playbooks, onboarding guides, pilot frameworks, and troubleshooting documentation.Create and maintain enablement decks, value narratives, and standard success metrics for Mobile pilots and onboarding.Partner cross‑functionally to ensure enablement assets stay current as the Mobile product evolves.

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